About Us

“Ricomfort”  is the Istanbul and international residential property specialist. We know our business and our markets like no one else and every year help thousands of clients and customers buy, sell, let, rent and manage their homes and investments.

Customer Charter & Our Values

At “Ricomfort”, our goal is to make our clients' property transactions as smooth, efficient and effective as possible. Our Customer Charter outlines what our clients and customers can expect from us and what we will always strive to deliver.

Ricomfort and its staff will seek to: 
 

• Always provide a high quality, professional and expert service to our clients
• Treat all customers equally
• Get to know our customers personally and build lasting relationships 
• Be knowledgeable and forward thinking wherever possible
• Set a positive example within our industry and the local communities in which we operate
• Look to achieve the best result for our sellers, landlords, buyers and tenants
• Answer calls quickly and, if we are unavailable, respond to messages within 24 hours
• Clearly explain all transactional processes to clients and customers and keep them informed of progress
• Set realistic expectations and strive to exceed standards
• Adhere to industry best practices and codes of conduct at all times
• Be clear and concise in our pricing and avoid using excessive ‘small print’